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How To Manage and Lead
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Client: Beauty Industry
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Target: Stores' Leadership Teams and senior Beauty Consultants
By the Numbers
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20 countries
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Over 60 minutes of comprehensive mobile training content
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Incorporation of multiple training mediums: videos, quizzes, challenges, and curated images
Challenge
The beauty industry behemoth came to me with a specific requirement. They sought to enhance the capabilities of their Stores' Leadership Teams and Senior Beauty Consultants spread across 20 countries. Their primary objective was to instill advanced communication, people development, and coaching skills in them. The overarching goal was to create a harmonious environment that resonated with the client's core cultural ethos.
Outcome
Post my training intervention, there was a discernible improvement in the managerial proficiency of the participants. This newfound knowledge enabled them to steer their teams with increased efficacy and sculpted a work environment brimming with enthusiasm and motivation – a proper "willing place to work."
Process Notes
PHASE ONE: Defining and Strategy Development
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Defining: My journey began with a collaborative working session with the client. This immersive exercise provided me with a vantage point, unveiling the underlying challenges the organization grappled with. Consequently, I could pinpoint and prioritize the specific requirements of the business and its stakeholders.
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Developing the Strategy: Using the gleaned insights, I identified the foundational pillars crucial for the training. I then meticulously structured a training blueprint, ensuring it was poised to address the highlighted impediments and align with the desired outcomes.
PHASE TWO: Content Creation
Mobile Course Creation: This segment was marked by creating a dynamic 60-minute mobile training module. I infused the content with a rich tapestry of elements to captivate the learners, which included:
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Comprehensive instructional videos
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Stimulating quizzes
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Challenges to reinforce understanding
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Aesthetically pleasing images, custom-crafted for the training.
PHASE THREE: Implementation and Communication
Communication Plan: I architected a precise communication blueprint based on my belief that clear communication is the linchpin of successful training. This ensured the target audience was well-informed ahead of the training and facilitated the collection of their invaluable feedback afterward, setting the stage for iterative refinement.
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The mobile training initiative "How To Manage and Lead" culminated in a triumphant crescendo. With the backdrop of 20 countries and a robust budget, I orchestrated a training symphony that significantly elevated the managerial prowess across the client's expansive talent pool. The palpable shifts in team dynamics and the creation of a more engaged workforce post-training are a testament to its monumental success.